Book A Free Call

HOURLY SUPPORT

Our Support Plans with a Service Level Agreement ensures your team gets expert  Support when needed thus making the most of your  Investments. The plans can be used for consultancy, setup, configuration & implementation, and training. Your team can draw down on your support plan hours overtime. 

Our Support Plans hours do not expire and are available to use until the last minute.

ADMIN SUPPORT

  • Minimum 10hrs Booking 

  • Act as your inhouse Zoho Admin
  • Use for Zoho Admin-related tasks 
  • Support can be anything from, field change, errors, data loading, and installing native or 3rd party apps.
  • Support hours are tracked in minutes
  • 9am to 5pm Monday to Friday excluding bank holidays
CONTACT US

STANDARD HOURLY SUPPORT

  • Minimum 2 Hours Booking

  • Raise support requests via e-mail, website chat, and phone call
  • Maximum 5hrs response time
  • Use for Consultation
  • Use for Configuration
  • Use for Training 
  • Support Hours are tracked hourly
  • 9am to 5pm Monday to Friday excluding bank holidays
CONTACT US

10 HOURS STANDARD SUPPORT

  • 10 Hours of Support 

  • Raise support requests via e-mail, website chat and phone call
  • Maximum 5hrs response time
  • Use for Consultation
  • Use for Configuration
  • Use for Training
  • Use for development work such as custom function and integration

  • Support hours are tracked in minutes

  •  9am to 5pm Monday to Friday excluding bank holidays

CONTACT US

50 HOURS PREMIER SUPPORT

  • 50 Hours Support Plan

  • Raise support requests via e-mail, website chat, and phone call
  • Maximum 2hrs response time
  • Use for Consultation
  • Use for Configuration
  • Use for Training
  • Use for Development work such as custom functions and integrations
  • Support Hours are tracked in minutes
  • 9am to 5pm Monday to Friday excluding bank holidays
CONTACT US

HOW IT WORKS

Book support hours plan and then draw down against them for your implementation and ongoing support. You will be assigned an expert who will work on every support request from your team.  The plans above can be used for implementation or/and post-implementation support. Whenever your team needs support, they can contact your assigned  expert directly or leave your service support request via our contact page and we will respond within 2hrs with a status of the task or with a time frame to deliver on your request.

terms and conditions

  • Support will be provided during our working hours. Our working hours are  9am — 5pm on weekdays (excluding English Bank Holidays)

  • Support hours are tracked in minutes

  • Support hours do not expire

  • Support will be provided remotely (Onsite consultancy visit can be organised for client locations within London for 50hrs and 100hrs support plans)

  • The price shown excludes VAT at 20%

  • Support hours report available monthly(Available weekly on request)

  • 100hrs and above support plans are available. Please contact us for more info. 

benefits

N

CONSULTATION & IMPLEMENTATION

We work with you to understand your business, provide consultancy to assist with defining a clear requirement and proffer solutions. Our Consultants have years of experience working with clients in different sectors. 

k

TRAINING

Use your support hours to keep your team skilled. We provide training to your staff and onboard new team members ensuring the best use of your investment

ADMIN SUPPORT

We assign you an admin as your in-house  expert and your team can get basic support as often needed. Get updated on application releases, and more. Standard support is available when needed to guide your assigned Admin